British Telecom Careers – Account Manager

Job Description:

This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.

Job Responsibilities:

• To use extensive knowledge of BT Products and services to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers
• Accountable for Customer satisfaction improvements increasing Net Promoter score within the account.
• Operate within published commercial and contractual guidelines, making effective use of escalation routes
• Ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it.
• Define, develop and own key customer relationships and customer contact strategy.
• Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system
• Own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication

Job Requirements:

• Understand and be able to sell the current a future benefit of the EE/BT network and all propositions and value-added services
• Successful track record in delivering sales account across corporate accounts, with addressable spend over £1m.
• Continually learn about the industry and new products and services

Job Details:

Company: BT

Vacancy Type: Full Time

Job Location: Sheffield, England, UK

Application Deadline: N/A

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