
Website Hilton
Job Description:
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
Job Responsibilities:
- Respond, positively, to sales inquiries to develop future sales leads
- Convert, quickly, inquiries into contracted business
- Provide prompt and efficient service while maintaining the hotels brand standards
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
Job Requirements:
- Intermediate computer proficiency
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Tertiary qualifications, or other collegiate-level degree
- Outstanding administration and organizational skills
Qualification & Experience:
- Previous experience in a Reservations environment
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Hilton, NY, US
Application Deadline: N/A
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