Mr Price Careers – Trace Agent

Job Description:

The Trace Agent is responsible for improving debtor contact and collections/recoveries by tracing current uncontactable customers whose accounts are in arrears.

Job Responsibilities:

• Tracing, locating and contacting absconded and delinquent customers to collect on overdue installments. Assertively handle calls to difficult debtors to ensure a promise to pay (PTP) date is set. Ensure quality of work is in line with service level agreements (SLA’s).
• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.

Job Requirements:

• Credit Life-cycle.
• A minimum of 1 Year Experience in Collections.
• Knowledge of Collections, Debt Recoveries, Recoveries Tracing & Tracing Tools (TU direct, XDS etc.) and Collecting and tracing.
• Grade: 12.

Job Details:

Company: Mr Price Group

Vacancy Type:  Full Time

Job Location: Durban, KwaZulu Natal, South Africa

Application Deadline: N/A

Apply Here

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